To users of despatch.com.ng; businesses and individuals that despatch.com.ng does not carry out the actual delivery of items but connects to the delivery services that undertake such tasks.
Despatch.com.ng is not responsible for the lapses that may occur such as delay in delivery time as carried out by its delivery partners.
In the case of non delivery of an item by a delivery partner dispatch.com.ng would ensure such an item is retrieved and ensure prompt delivery with appropriate indemnity / compensations.
Despatch.com.ng has all discretion terminate contracts with any of its delivery partners should such a delivery breach or fail its performance of contract with despatch.com.ng
All businesses have the right to disengage the delivery services of despatch.com.ng after a minimum of 30 days from the day of commencement if they no longer desire its services.
Despatch.com.ng may not liable for loss, theft or damage that may occur in the delivery of items.
All delivery services who intend to have contracts with despatch.com.ng must ensure they provide evidences of goods in transit insurance and in cases of loss, theft and damage of items. Upon verification and confirmation will such a delivery service would then be allowed into performance with despatch.com.ng
All businesses that want engage despatch.com.ng for the performance of delivery must assent MoU (Memorandum of Understanding)and agreements upon understanding and agree the terms contained in those documents will be performance of delivery commence.
All businesses will make payment for specific business delivery plans before the performance of delivery commences.
Items for same day pickup and delivery which may not be delivered on the same day will be delivered on the next day.
For Haulage and logistics delivery, sender are to declare items to be transported, which subject to verification (inspection).
Despatch.com.ng reserve its rights to make changes to its services without prior notice.
Despatch.com.ng will no longer accept 3rd /4th party request, any request should be made directly via the channels available on our website,whatsapp, phone number and social media
Customers will be given 5 minutes allowance of delay upon despatch.com.ng arriving at pick up point, after which a penalty of N50/Min will commence till an item is giving to the rider
In the case of a failed delivery not by not caused by despatch.com.ng or its partners and a do over delivery is required, customers will be charged accordingly
Customers are now required to pay before delivery
In cases where customers have paid and cancel their request and require a refund, 20% will be deducted from the actual service charge and balance forwarded.